Mark Channon
One-day course for managers · in person or online
How to Be a Better Manager
Your managers know the theory. Then the pressure hits and it all goes out the window. One day to change what they do when it counts. Five days to make it stick.
A quick chat about your team. No pitch.
- years training
- 30+
- people trained
- 1,000+
- years coaching
- 15
What delegates say about Mark’s training
“One of the best courses I’ve ever been on. Mark is a fantastic facilitator...”
Worked with leaders and teams at
The problem
Under pressure, managers grab control.
Micromanaging
They grab control and micromanage.
What the research says
Struggling to let go of the work is one of the 12 common challenges new managers face.
Source: Center for Creative Leadership, study of nearly 300 emerging leaders
What your managers will learn: How to stop doing everyone’s job
Buddy to boss
They’re suddenly leading their old teammates.
What the research says
Most UK managers start the job with no formal management or leadership training.
Source: CMI and YouGov, Taking Responsibility, 2023
What your managers will learn: How to lead people who used to be your teammates
Pushing back and managing up
They pass the pressure down, not up.
What the research says
When outside pressure lands on managers, their teams rate them worse.
Source: Cai, Mahlendorf and Wu, study of 243,754 employee ratings
What your managers will learn: How to take the pressure without passing it down
The impact
The team stalls. The best people start looking elsewhere.
A quick chat about your team. No pitch.
What changes
Start with the mindset.
Choose one to see what your managers stop, and what they learn.
Own the problem and you own the solution. It sounds counterintuitive, but that’s what creates certainty, confidence and impact.
Stop
Learn
How to stop doing everyone’s job.
It comes from uncertainty and fear. Your managers learn to handle that, then empower people properly, so the team learns and grows.
Why the training isn’t sticking
Most managers have had the training. So why isn’t it working?
In the room
Tuesday afternoon Tue 15:20
Why this works
Built on three things most manager training leaves out
Knowing the skills isn’t the hard part.
Using them, day to day, under pressure, is.
That’s what this day is built for.
West End · National Theatre
Rehearsal, not role play.
I spent 15 years as a professional actor in the West End and at the National Theatre. Your managers practise the real conversations they’ve been putting off, get directed, and run them again until they land.
Leaders · founders
Coaching that holds up under pressure.
15 years coaching leaders, from J.P. Morgan and Morgan Stanley to fund managers and tech founders building their first teams. Every tool on the day has been tested with real leaders.
Threat rigidity
How the brain behaves under pressure.
When pressure hits, attention narrows and we grab for control. Psychologists call it threat rigidity. Your managers learn to catch it and choose a better move.
A quick chat about your team. No pitch.
What people say about my training
Feedback from delegates on Mark’s courses.
Amazing course, instant results. Can be transformational. Can’t wait to try this in my life. Mark is an amazing lead.
A quick chat about your team. No pitch.
How we make it happen
Three steps. The first one is a chat.
A quick chat.
Message me on WhatsApp. We talk about your managers, what’s getting in the way, and what better looks like for you.
The day.
One full day, at your offices, in London or across the UK, or live online, shaped around your team’s real situations.
Make it stick (optional).
Five days of official Tiny Habits. Each manager takes three behaviours from the day and builds them into their week, so they survive the firehose. I’m a certified Tiny Habits coach, one of the first in the UK.
What you get back
- Managers who handle the pressure instead of passing it on
- Teams with room to own their work
- Fewer problems landing on your desk
- People who want to stay
A quick chat about your team. No pitch.
Who’s running the day
I’m Mark Channon.
I coach leaders and founders to perform under pressure: leaders at J.P. Morgan and Morgan Stanley, CEOs in fund management, and tech founders scaling their first teams.
Before that, 15 years as a professional actor in the West End and at the National Theatre, then product leader at the BBC, Microsoft and the Telegraph, leading teams from 5 to 50+.
Along the way I became a Grand Master of Memory (3rd in the world, yes really) and wrote three books for Hodder. Certified Tiny Habits Coach, one of the first in the UK.
- years training
- 30+
- people trained
- 1,000+
- years coaching
- 15
A quick chat about your team. No pitch.
Questions
Frequently asked questions
We already train our managers. Why this?
It doesn’t replace your training. It’s the part that makes it work under pressure: real conversations rehearsed on the day, and habits built in the week after.
Who is it for?
New managers, people promoted from the team, and experienced managers who feel squeezed.
How many people?
Up to 12 managers works best. Got more? Let’s talk.
In person or online?
Either. At your offices, in London or across the UK, or live online.
What happens on the call?
We talk about your managers, what’s getting in the way, and what better looks like for you. Then I shape the day around it and send a written proposal.
Is the Tiny Habits part required?
No, it’s optional. It’s where the change sticks.
What does it cost?
It depends on group size and format. Message me and I’ll give you a straight answer.
A quick chat about your team. No pitch.
Let’s make your managers better.
A quick chat about your team. No pitch, no hard sell.
Chat to Mark on WhatsApp (opens WhatsApp)